What types of products do you offer?
I sell handmade, fabric based homeware including weighted draught excluders, sand filled fabric door stops, door wedges, table runners, coasters and more.
Where are the products made?
Everything is carefully sewn by myself, using high quality furnishing fabrics, in my home studio in Hertfordshire, UK.
Do you offer discounts or promo codes?
New customers can use WELCOME10 at check out for a 10% discount providing the item is not already on sale.
Are your draught excluders machine washable?
Yes, my draught excluders come with machine washable pillow slip style covers, making it easy to keep them clean and fresh for your home. I recommend they are washed on a gentle cycle at no higher than 30c and line dry only.
Do the draught excluder covers have a zip or fastening?
No. The draught excluder covers are similar to a pillowslip. The inner tube can be tucked into a pocket at the end of the cover. This will keep it firmly in place if the draught excluder needs to be hung up. Sometimes the simplest designs are the best.
Can I customize the size of the draught excluders?
Absolutely. Simply size and up and input the size required in the field directly beneath the 'add to basket' button. This service is available at no additional cost. However please message me if you require a draught excluder longer than 140 cm.
How heavy does my door stop need to be?
You can test the weight required for your door by placing a known weight, such as a bag of sugar or rice against it. For reference, our doorstops weigh in at a touch under 2 kg - approximately 1.95 kg.
How long will it take to turn around my order?
I aim to start preparing orders within 1-2 days of receipt. Generally speaking you should receive your item within a week. If this is not likely to be the case I'll email you to let you know.
What are your shipping costs?
Shipping costs vary depending on the size and weight of your order. For UK customers, a single draught excluder will cost between £3.95 to £4.50 for postage. Two draught excluders would generally cost £5.95. These are sent Royal Mail Tracked 48 or with Evri on a 2-3 day service. Small, lightweight items such as door wedges, eye pillows, lavender bags, push pins and key fobs are sent on a Tracked 48 service for £2.70.
Shipping is automatically calculated as you add items to your basket so the checkout page will show how much shipping will cost.
USA Shipping - are the new tariffs included?
Yes, the new tariffs are paid by myself at point of posting known as DDP. I have adjusted product pricing to take this into account.
What is your return policy?
I accept returns and exchanges. Please contact me on info@katywebsterhomeware.com within 7 days of delivery and return the items within 14 days to Katy Webster Homeware, 16 Greystoke Close, Berkhamsted, HP4 3JJ. Items must be carefully packed and returned in re-sellable condition. Note that buyers are responsible for return postage costs.
How do you package your products for shipping?
Most items are dispatched in mailing bags made from sugar cane or recycled plastic, while boxed items are sent in boxes made from recycled cardboard, secured with paper Kraft tape. Boxed doorstops and lampshades are protected further by a polythene bag to protect from any water damage (rain!)
What should I do if my order is delayed?
If you experience any delays with your order, please reach out to me info@katywebsterhomeware.com and I'll be happy to help.
Do you offer wholesale or bulk orders?
Please email me and I'd be happy to discuss.
